We offer fully traceable express shipping via DHL Express on all shipments . You will receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
AquaticsArt UG has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.